This could happen due to a couple of reasons:
• The password reset email (email@example.com) may be sitting in your trash/junk mail. Please check all folders to find the password reset email,
and make sure you ADD firstname.lastname@example.org in your contact list.
• You might have entered your email address incorrectly while resetting the password.
Please contact email@example.com if you have issues after trying the above solutions.